FAQ – Frequently Asked Questions about One Day To Treasure
How do I rent items and do you have a price list? Our vintage china and place settings are rented separately. All of our other décor is offered in packages only. Choose or customize one of our décor packages, or you may be able to create your own. Just let us know what you would like. We also offer our wedding coordination customers many options to add centerpieces and décor to their coordination package! Even though we do not rent individual items, we still offer our individual rental item price list as a handy reference of our inventory & rental values for damage loss purposes.
What is the difference between wedding coordination and wedding planning? When you use a wedding coordinator, you are in charge of individual decisions regarding your vendors, meeting & communicating with them, deciding on your style of decor, researching & buying the accessories you need, etc. A wedding planner will handle most of those tasks for you. When you select One Day To Treasure as your wedding coordinator, however, you still receive help with all the logistics of your wedding planning during the final 2-3 months before your wedding, plus full wedding day management . We will communicate with your vendors around 2 weeks before the wedding, verifying information, and developing a master timeline. If you want more guidance and planning support, we can customize a package for you.
What discounts do you offer?With our Wedding Management Package you receive 5% off your china order. Plus all of our decor & centerpiece package add-on options are already deeply discounted for our coordination customers! We also sometimes offer special promotions throughout the year. Our Rubies Wedding Coordination Package offers even more discounts such as 25% off Helping Hand Packages and a discount on our crinkled taffeta tablecloths & table settings.
Is there a minimum china rental order required? If you are renting china, a $50 minimum order is required unless you are combining with a decor package or wedding coordination.
Can I pick up my items?If you rent china, we must deliver most of the time, since the china is quite fragile and it would be difficult to transport multiple crates of dishes in a regular vehicle. Most of our other packages involve our delivery.
How much is delivery and where do you deliver? All of our décor and china packages now include free delivery within a 30 mile radius of our location (including Huntsville, Madison, Decatur/Hartselle and Athens/Limestone County). Add $25 for locations within a 50 mile radius. See delivery fees below for specific areas we cover.
What are your delivery fees?Free delivery is included in our packages for weddings in a 30 mile radius of our location. (Includes Huntsville, Madison, Hampton Cove, Athens, Decatur, Hartselle, Priceville, Somerville, Rogersville, Limestone County and Ardmore, TN).
Our extended delivery includes locations within a 50 mile radius. A $25 delivery fee applies to these areas. Includes Moulton, Hazel Green, Owens Crossroads, New Market, Union Grove,Cullman, Laceys Spring, Gurley, Fayetteville, TN. If your area isn’t listed, please contact us for a quote.
Is a deposit required?Yes, for our décor and china packages we require a 50% deposit or $100 (whichever is LESS) to reserve a date for you. This deposit is non-refundable. We may require a refundable damage/loss deposit of $20-$40 (depending on your order) which is also due at the time you make your reservation. (See “What if I break something?” Below). Your damage deposit will be refunded within 10 business days of your event, minus any charges for missing or damaged items. For wedding coordination, we require a $200 non-refundable deposit to reserve your date and final payment is due two weeks before your wedding.
Can I make changes to or cancel my package?You can make changes to your package any time up to 14 days before your event. We also let you make minor adjustments to quantities of items (such as china) up to 3 days before the event, based on your final guest count totals.Your balance is due 2 weeks before your event. Up until this point, you may cancel your order, but your deposit will not be refunded. No refunds can be issued after your balance is paid.
What forms of payment do you accept?We accept cash, money orders, checks,and paypal.
What if I break something?Accidents occasionally happen, and we understand. If a rented piece breaks and cannot be fixed, we will charge for replacement as follows:
Dinner Plates: $5.00 each, Salad Plates: $4.00 each, Dessert Plates: $3.00 each, Cups & Saucers: $5.00 a set, Utensils: $2 each, Goblets: $5 each, Wine glasses $2 each, Chargers $3 each, Napkins: $2 each. All other items will be charged three times the item rental cost (located on our individual item rental sheet). All items will be inspected within 24 hours of pickup. Damage costs will be deducted from your damage deposit, and you will be charged for any fees that exceed your damage deposit.
Can I come look at your stuff in person?Absolutely! We know it’s hard to make decisions just by seeing photos on a website.
Do we have to wash the dishes?No, we can do the washing! If you choose our Helping Hand Package, we will be there to rinse off the dishes at the end of the evening and pack them up for you. That way you get to enjoy our beautiful fine china without the hassles of clean-up afterward. If you do not choose this service, you will need to rinse off the dishes, removing all food, and pack them back carefully in our crates. Our fine china can NOT be placed in a dishwasher – a dishwasher will damage the china.