FAQ – Frequently Asked Questions about One Day To Treasure
How do I rent items and do you have a price list? Our vintage china and place settings are rented separately. All of our other décor is offered in packages only. Choose our Ivy Jade centerpiece package, or we may be able to customize a package for you. Just let us know what you would like. We also offer our wedding coordination customers many options to add centerpieces and décor to their coordination package!
What is the difference between wedding coordination and wedding planning? When you use a wedding coordinator, you are in charge of choosing your own vendors, meeting & communicating with them, deciding on your decor style and colors, researching & buying the accessories you need, etc. A wedding planner will handle many of those tasks for you. When you select a One Day To Treasure wedding coordination package, you will handle the major planning tasks yourself but will still receive help with all the logistics of your wedding planning during the final 2-3 months or 6 weeks, depending on the package you choose, plus full wedding day coordination. We will communicate with your vendors around 2 weeks before the wedding, verify information, develop a detailed master timeline, coordinate your rehearsal, and much more.
Is there a minimum china rental order required? If you are renting china, a $50 minimum order is required unless you are combining with a decor package or wedding coordination.
Can I pick up my items?If you rent china, we will deliver most of the time, since the china is quite fragile and it would be difficult to transport multiple crates of dishes in a regular vehicle. Most of our other packages involve our delivery, but smaller table setting orders or customized packages may be picked up by the client.
How much is delivery and where do you deliver? Our Ivy Jade package includes delivery, which usually is within a 40 mile radius of our location (including Huntsville, Madison, Decatur/Hartselle and Athens/Limestone County). If you rent our vintage china and combine with Ivy Jade or your wedding coordination package, you will not pay a delivery fee. It is also possible for customers to pick up custom packages themselves. Otherwise, we do charge a $50 fee for china delivery, pack up and pick up at end of the evening.
How far do you travel for wedding coordination?We will travel within a 50 mile radius of our location to coordinate a wedding. Our primary area includes Huntsville, Madison, Hampton Cove, Athens, Decatur, Hartselle, Priceville, Somerville, Rogersville, Limestone County and Ardmore, TN. But the 50 mile radius also includes areas such as Moulton, Hazel Green, Owens Crossroads, New Market, Union Grove, Cullman, Laceys Spring, Gurley, Muscle Shoals, and Fayetteville, TN. If your area isn’t listed, please contact us to see if we are available.
Is a retainer required?Yes, for our décor and china packages we require a 50% retainer or $100 (whichever is LESS) to reserve a date for you. This fee is non-refundable. We may require a refundable damage/loss deposit for china orders of $20-$50 (depending on your order) which is also due at the time you make your reservation. (See “What if I break something?” Below). Your damage deposit will be refunded within 10 business days of your event, minus any charges for missing or damaged items. For wedding coordination, we require a $200 non-refundable retainer to reserve your date and final payment is due 3 weeks before your wedding.
Can I make changes to or cancel my package?You can make changes to your package any time up to 3 weeks before your event. We also let you make minor adjustments to quantities of items (such as china) up to 7 days before the event, based on your final guest count totals. No refunds can be issued after your balance is paid. Up until your balance is paid, you may cancel your order, but your retainer will not be refunded.
When is my balance due? For all services except china and table setting items, your balance is due 3 weeks before your event. You can pay your balance for your china and table setting items 7 days before the event.
What forms of payment do you accept?We accept cash, money orders, checks,and credit card.
What if I break something?Accidents occasionally happen, and we understand. If a rented piece breaks and cannot be fixed, we will charge for replacement as follows:
Dinner Plates: $5.00 each, Salad Plates: $4.00 each, Dessert Plates: $3.00 each, Cups & Saucers: $5.00 a set, Utensils: $2 each, Goblets: $5 each, Wine glasses $2 each, Chargers $3 each, Napkins: $2 each. All other items will be charged their replacement cost. All items will be inspected within 24 hours of pickup. Damage costs will be deducted from your damage deposit, and you will be charged for any fees that exceed your damage deposit.
Can I come look at your stuff in person?Absolutely! We know it’s hard to make decisions just by seeing photos on a website.
Do we have to wash the dishes?For our wedding coordination customers, you have an option for us to rinse the dishes for you That way you get to enjoy our beautiful fine china without the hassles of clean-up afterward. If you do not choose this service, or you are not using one of our wedding coordination packages, you or your caterer will need to rinse off the dishes, removing all food, and have them ready for us to pack in our crates when we arrive for pick-up. Our china can NOT be placed in a dishwasher – a dishwasher will damage the china.